Contact Us
We answer every message. If something about a shoot, a payment or your account is not right, write to us and we will fix it — usually the same working day, and never later than 48 hours.
Talk to us
support@ecomshoot.in
Best for billing, refunds and account issues.
Phone
+91 80135 08258
Monday to Saturday, 10:00 AM to 7:00 PM IST
+91 80135 08258
Fastest for a quick question or a payment screenshot.
Response time
Within 48 hours
Messages sent on Sunday are answered on Monday.
Registered office
Trading as Jhuma Dresses (EcomShoot)
Bankra 82-86, Howrah Bankra
Bankra Munshidanga Mullick Para
Howrah, West Bengal 711403
India
This is the principal place of business as recorded on our GST registration.
Branch office
Joargori Gram Panchayat, P.S. Uluberia
Howrah, West Bengal 711303
India
Additional place of business as recorded on our GST registration (Annexure A).
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, complaints that ordinary support has not resolved may be escalated to our grievance officer.
- Name: Sk Saddam Hossain (Proprietor)
- Email: support@ecomshoot.in — please put “Grievance” in the subject line
- Phone: +91 80135 08258
- Address: Bankra 82-86, Howrah Bankra, Bankra Munshidanga Mullick Para, Howrah, West Bengal 711403, India
- Acknowledgement: within 48 hours of receipt. Resolution: within 30 days.
What to include
So we can help on the first reply rather than the third, please tell us the email address on your EcomShoot account, and — where it applies — the date and amount of the payment, the UPI reference number, and the shoot you are asking about.
Merchant details
- Service
- EcomShoot
- Legal entity name
- Sk Saddam Hossain
- Trade name
- Jhuma Dresses
- Constitution
- Proprietorship
- GSTIN
- 19AIGPH0124A1Z1
- Registered address
- Bankra 82-86, Howrah Bankra
Bankra Munshidanga Mullick Para
Howrah, West Bengal 711403, India - support@ecomshoot.in
- Phone
- +91 80135 08258
- Support hours
- Monday to Saturday, 10:00 AM to 7:00 PM IST