Cancellation and Refund Policy

Every new account gets free trial credits. They exist so you can see a finished image of your own product before spending anything — which is the honest way to avoid a refund request in the first place. We recommend using the trial before buying a plan.

Credits are returned to your account automatically, within minutes and without you asking, when:

• A shoot fails for a technical reason on our side or at our AI provider.
• A shoot is refused by the AI provider's content filter — for example a garment printed with a licensed character.
• A shoot is interrupted and never delivers its images.
• You were charged for more images than were actually delivered.

If a shoot failed and the credits are not back within an hour, write to us and we will restore them the same day.

We refund the amount you paid, to the account you paid from, when:

• You were charged twice for the same purchase.
• You paid but the credits were never added to your account, and we cannot add them.
• You were charged an amount different from the plan price shown at checkout.
• A payment was made from your account without your authorisation, and our records confirm it.
• You bought a plan and, within 7 days, have not used a single paid credit — we refund it in full, no reason needed.

We want to be straightforward about this rather than leave you to discover it after a purchase:

• Credits already spent. Once an image has been generated, our AI provider has charged us for it and the cost cannot be recovered.
• Dissatisfaction with an image's artistic style, where the image was delivered as described. Please use your free trial to judge this first, and tell us — we would rather fix the result than argue about it.
• Images rejected by a marketplace's own listing rules.
• Credits that expired unused at the end of a plan's validity period.
• Accounts closed by us for breaching our Terms and Conditions — for example uploading counterfeit or infringing products.

Even where a refund is not owed, tell us what went wrong. In practice we very often re-run a shoot or add credits as a goodwill gesture.

• Email support@ecomshoot.in from the address on your account, or WhatsApp +91 80135 08258.
• Tell us the date and amount of the payment, the UPI or transaction reference, and what went wrong.
• We acknowledge within 48 hours and decide within 5 working days.
• If we need anything more from you, we ask for it in that first reply — we will not go back and forth.

Approved refunds are initiated within 5 working days of approval and are sent back through the original payment method. Once we have sent it, the time to reach you depends on your bank:

• UPI: 1 to 3 working days.
• Credit or debit card: 5 to 7 working days.
• Net banking: 3 to 7 working days.

We cannot refund to a different account from the one that paid — that restriction comes from the payment rules, not from us.

• Plans are prepaid credit packs, not subscriptions. Nothing auto-renews, and there is no recurring charge to cancel.
• You may stop using the service at any time; unused credits simply remain until their validity ends.
• To close your account entirely, email us. We delete your account, your uploads and your generated images, keeping only the payment records Indian tax law requires.
• Closing an account does not by itself refund unused credits — a refund is assessed under the rules above.

Where an authorised reseller collected your payment directly, ask them first — they hold the money. If they do not resolve it within 48 hours, escalate to us at support@ecomshoot.in and we will deal with it ourselves. You should never be left between the two of us.

Escalate to our grievance officer, whose details are on the Contact page. Your rights under the Consumer Protection Act, 2019 are unaffected by anything on this page.